FAQ

1. How can I contact you?

You can contact us by sending an email to softan.store@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure that you receive your order in a timely manner.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us at softan.store@gmail.com to initiate the return process.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. What items are not eligible for return?

There are certain items that cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of your item, please contact us.

6. Can I exchange my item for a different one?

Yes, if you would like to exchange your item for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow the return process outlined in our refund policy.

7. Do you offer a cooling off period for European Union customers?

Yes, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please ensure that your item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

8. How long does it take to receive my order?

The delivery time for your order may vary depending on the shipping method and the destination country. We strive to process and ship orders as quickly as possible. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

9. Do you offer international shipping?

Yes, we offer international shipping to many countries. However, please note that there may be restrictions on certain products due to customs regulations. If you have any concerns about shipping to your country, please contact us.

10. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your delivery on our website or the shipping carrier's website.